Privacy Policy
1. Introduction
Welcome
to Far Away Hill Coffee Roastery.
Far Away
Hill Coffee Roastery (“us”,
“we”, or “our”) operates farawayhillcoffee.co.za.
Our
Privacy Policy governs your visit to farawayhillcoffee.co.za, and
explains how we collect, safeguard and disclose information that results from
your use of our Service.
We use
your data to provide and improve our product offering. By using our website,
you agree to the collection and use of information in accordance with this
policy. Unless otherwise defined in this Privacy Policy, the terms used in this
Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms
and Conditions (“Terms”) govern all use of our Service and together with
the Privacy Policy constitutes your agreement with us (“agreement”).
2. Information
Collection and Use
We
collect several different types of information for various purposes to provide
and improve our website and product offering to you.
4. Types
of Data Collected
Personal
Data
While
using our website, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you (“Personal
Data”). Personally identifiable information may include, but is not limited
to:
0.1.
Email address
0.2.
First name and last name
0.3.
Phone number
0.4. Your
Physical/Delivery Address
0.5.
Cookies and Usage Data
Location
Data
We may
use and store information about your location if you give us permission to do
so (“Location Data”). We use this data for delivery purposes
Tracking
Cookies Data
We use
cookies and similar tracking technologies to track the activity on our Service
and we hold certain information.
Cookies
are files with a small amount of data which may include an anonymous unique
identifier. Cookies are sent to your browser from a website and stored on your
device. Other tracking technologies are also used such as beacons, tags and
scripts to collect and track information and to improve and analyze our website.
You can
instruct your browser to refuse all cookies or to indicate when a cookie is
being sent.
Examples
of Cookies we use:
0.1. Session
Cookies: We use Session Cookies to operate our Service.
0.2. Preference
Cookies: We use Preference Cookies to remember your preferences and various
settings.
0.3. Security
Cookies: We use Security Cookies for security purposes.
5. Use
of Data
Far Away
Hill Coffee Roastery uses the collected data for various purposes:
0.1. to provide
and maintain our product offering and website;
0.2. to
provide customer support;
0.3. to
gather analysis or valuable information so that we can improve our website and
product offering;
0.4. to
monitor the usage of our website;
0.5. to
detect, prevent and address technical issues;
0.6. to
fulfil any other purpose for which you provide it;
0.7. to
carry out our obligations and enforce our rights arising from any contracts
entered into between you and us, including for billing and collection;
0.8. in
any other way we may describe when you provide the information;
0.9. for
any other purpose with your consent.
6. Retention
of Data
We will
retain your Personal Data only for as long as is necessary for the purposes set
out in this Privacy Policy. We will retain and use your Personal Data to the
extent necessary to comply with our legal obligations (for example, if we are
required to retain your data to comply with applicable laws), resolve disputes,
and enforce our legal agreements and policies.
We will
also retain Usage Data for internal analysis purposes. Usage Data is generally
retained for a shorter period, except when this data is used to strengthen the
security or to improve the functionality of our Service, or we are legally
obligated to retain this data for longer time periods.
7. Transfer
of Data
Far Away
Hill Coffee Roastery will take all the steps reasonably necessary to ensure
that your data is treated securely and in accordance with this Privacy Policy
and no transfer of your Personal Data will take place.
8. Disclosure
of Data
We may
disclose personal information that we collect, or you provide:
0.1. Disclosure
for Law Enforcement.
Under
certain circumstances, we may be required to disclose your Personal Data if
required to do so by law or in response to valid requests by public
authorities.
0.2. Business
Transaction.
If we or
our subsidiaries are involved in a merger, acquisition or asset sale, your
Personal Data may be transferred.
0.3. Other
cases. We may disclose your information also:
0.3.1. to
third parties we use for transactional purposes;
0.3.2. to
fulfill the purpose for which you provide it;
0.3.3.
with your consent in any other cases;
0.3.4. if
we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of the Company, our customers, or others.
9. Security
of Data
The
security of your data is important to us but remember that no method of
transmission over the internet or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.
10. Service
Providers
We may
employ third party companies and individuals to facilitate our Service (“Service
Providers”), provide Service on our behalf, perform Service-related
services or assist us in analysing how our Service is used.
These
third parties have access to your Personal Data only to perform these tasks on
our behalf and are obligated not to disclose or use it for any other purpose.
11. Analytics
We may use
third-party Service Providers to monitor and analyze the use of our Service.
12. Payments
We use
third-party services for payment processing (e.g. payment processors).
We will
not store or collect your payment card details. That information is provided
directly to our third-party payment processors whose use of your personal
information is governed by their Privacy Policy. These payment processors
adhere to the standards set by PCI-DSS as managed by the PCI Security Standards
Council, which is a joint effort of brands like Visa, Mastercard and American
Express. PCI-DSS requirements help ensure the secure handling of payment
information.
13. Links
to Other Sites
Our
Service may contain links to other sites that are not operated by us. If you
click a third party link, you will be directed to that third party’s site. We
strongly advise you to review the Privacy Policy of every site you visit.
We have
no control over and assume no responsibility for the content, privacy policies
or practices of any third party sites or services.
14. Changes
to This Privacy Policy
We may
update our Privacy Policy from time to time. We will notify you of any changes
by posting the new Privacy Policy on this page.
We will
let you know via email and/or a prominent notice on our website, prior to the
change becoming effective and update “effective date” at the bottom of this
Privacy Policy.
You are
advised to review this Privacy Policy periodically for any changes. Changes to
this Privacy Policy are effective when they are posted on this page.
15. Contact
Us
If you have any questions about this Privacy Policy, please contact us by email: admin@farawayhillcoffee.co.za.
Effective
date: 2020-09-22